“HelpShelf combines your customer support resources into one widget and makes sure they’re always available when customers need them most.”
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Description : Customers are like your family members during Thanksgiving—they’ve got a ton of questions.
And while it’s okay to make Aunt Gladys work for her answers, you don’t want to do that with your customers.
Bring the resources your customers need, front and center, with HelpShelf.
HelpShelf’s brilliant engine tracks what users on your site are searching for and creates content suggestions so others can find it, too.
Like Netflix’s oddly specific recommendations (who told them about my love for Canadian made-for-TV movies?), HelpShelf delivers the right content at the right time.
Think of HelpShelf as the best waiter ever, anticipating customer needs based on whichever page they visit and already back with that refill (of knowledge).
Linking HelpShelf to your website couldn’t be easier – just enter your URL and the tool guides you through a simple template.
How do you want your customers to contact you? Choose from numerous chat providers or good ol’ fashioned e-mail.
Next, tell HelpShelf where your product content lives and provide a public roadmap.
And that’s it, you’re done!
Well, almost. You still have to beautify your widget!
HelpShelf is highly customizable. You can even choose the color theme in the widget window or modify the language.
This powerful widget will pool your help resources together in a place customers can actually see it.
And HelpShelf will show you valuable stats on your content as well as interactions and contact submissions.
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